AI Service Business Policy (Cancellation & Refund)

Last Updated: 26 August 2025

1) Scope and Definitions

• “AI Services” means automated chat systems/tools on Thanaiex.com accessible through user accounts
• “Tokens/Credits (AI Tokens)” means usage units that users preload into their accounts to access AI Services
• Information provided by the AI Services is general information only and does not constitute legal advice or create an attorney-client relationship

2) Cancellation Policy (AI Services Only)

• Users may cancel or deactivate their AI service account at any time through the member area
• Top-up tokens will remain in the account until used, but completed top-up transactions are generally non-refundable (see Section 3 for exceptions)
• Transfer of tokens to other accounts, conversion to cash, or withdrawal of tokens is not permitted

3) Refund Policy (AI Services Only)

Refunds may be granted in the following cases:

• Duplicate charges from a single payment
• Successful payment but tokens were not credited to the account within 24 hours
• The service provider discontinues or is unable to provide the AI service due to serious system failures
• Other cases as required by applicable law

Refunds will not be granted in the following cases:

• Change of mind after a successful top-up
• Tokens have already been used, in whole or in part (except in cases of our system error)
• Violation of the website’s usage policies/terms

4) Refund Request Procedure

1. Submit your request within 7 days from the payment date via the Contact Us page, together with proof of payment/order number
2. We will review and notify you of the result within 3 business days
3. If approved, the refund will be processed through the original payment method (e.g., Omise/payment provider), and it normally takes 7–14 business days to appear in your account

Note: Payment provider fees (if any and non-refundable) may be excluded from the refund.

5) Service Suspension / Force Majeure

• In case of temporary system maintenance, we will try to provide advance notice via the website or email
• If serious technical issues prevent the use of the AI for an extended period, we may, at our discretion, compensate users with tokens or take other appropriate measures
• If the AI service is permanently discontinued, we will announce the compensation/refund guidelines for unused tokens

6) Contact

For cancellation/refund requests (AI Services only), please contact us via the Contact Us page or the email/phone listed on the website, together with your order number.